Last updated: 19 October 2026. Effective date: 19 October 2026. This Delivery & Turnaround Policy explains how Dzone Ads delivers your work, how long typical projects take, and how printed items are shipped within India. Most of our services are delivered digitally, so you can work with us from anywhere — in Kerala, across India or in the Gulf. This policy forms part of our Terms & Conditions.
1. Digital delivery of files
Design files, videos and other digital deliverables are sent electronically. Depending on file size, we use:
- Email — for smaller files and proofs;
- Google Drive or a similar cloud storage link — for larger files and complete brand packages;
- WeTransfer or a similar file transfer service — for large video files;
- WhatsApp — for quick previews and proofs (final files are sent by email or link, so quality is not reduced by compression).
Download links from file transfer services may expire after a set number of days. Please download and back up your files as soon as you receive them. We keep final files for a limited time (see our Privacy Policy) and can usually re-send them on request.
1.1 File formats
The formats included are listed in your package or Quote. Typical formats are:
| Deliverable | Typical formats |
|---|---|
| Logos and brand assets | PNG (transparent background), JPG, PDF, SVG; editable AI or EPS if included |
| Print designs (cards, brochures, posters, invitations, calendars) | Print-ready PDF with bleed and crop marks; JPG or PNG for sharing online |
| Social media creatives | JPG, PNG or MP4 sized for each platform |
| Magazine and supplement layouts | Print-ready PDF; editable files if included |
| Videos | MP4 (H.264) in the resolution and aspect ratio agreed |
| Websites | Live website on your hosting, with login details handed over to you |
Editable source files are supplied only where your package or Quote includes them. See Section 12 of our Terms & Conditions.
2. Typical turnaround times
The times below are typical and are counted in working days (Monday to Saturday, excluding public holidays). They start once we have received your advance or full payment and all the content needed to begin — such as text, photos, logos and a clear brief.
| Service | Typical turnaround |
|---|---|
| Logo design | 3–5 working days for first concepts |
| Business card design | 1–2 working days |
| Brochure design | 3–5 working days for the first draft |
| Website design and development | 2–6 weeks, depending on size and features |
| Video editing and video profiles | 2–7 working days, depending on length and complexity |
| Social media management | Ongoing monthly service, with content planned and delivered to an agreed monthly schedule |
| Posters, invitations, calendars, magazine layouts and other designs | Confirmed in your Quote, based on scope |
Revision rounds add time. Each round of feedback is usually turned around within 1–3 working days, depending on the size of the changes. Final files are delivered after your approval and any balance payment.
Have a fixed date? If your project is for a wedding, event, exam, launch or festival, tell us the date at the start. We will confirm in writing whether we can commit to it. Urgent or rush delivery may be possible for an extra fee, depending on our schedule.
3. Proofs, approvals and handover
Before final delivery, we share proofs or previews so you can check the work. Final, full-quality files are released after you approve the design and any balance payment is received. For online packages paid in full, final files are released on approval.
3.1 Website handover
For websites, “delivery” means the website is live on your domain and hosting, or ready on a staging link for your approval. At handover we share the administrator login details and a short explanation of how to update your content. Please change the password after handover and keep login details safe. Support after handover is covered by the warranty period or maintenance plan stated in your Quote, if any.
3.2 Social media content
For monthly social media management, posts and creatives are shared for approval according to the agreed content calendar, and published or scheduled after approval.
4. Printing and courier delivery within India
For printing orders, production starts after you approve the final print proof and payment is received.
4.1 Timelines
- Production: depends on the item, quantity and finish. The expected production time will be confirmed in your Quote.
- Courier transit: typically 1–3 working days within Kerala and 3–7 working days to other parts of India after dispatch. Remote areas may take longer.
- Local collection: you may collect your order from us in Pulikkal, Malappuram by prior arrangement.
Transit times are estimates provided by courier partners and are not guaranteed by Dzone Ads.
4.2 Charges
Courier charges depend on weight, size and delivery location. They are shown at checkout or included in your Quote. Charges for re-delivery because of an incorrect address or no one being available to receive the parcel may be added.
4.3 Tracking
Once your parcel is dispatched, we will share the courier name and tracking number by email or WhatsApp so you can follow its progress.
4.4 Delivery area
We currently ship printed items only to addresses within India. For clients outside India, including in the Gulf, we deliver print-ready files that you can print with a local press.
4.5 Address and receiving the parcel
Please make sure your delivery address, PIN code and phone number are correct and complete. Risk in printed items passes to you when they are delivered to the address you provided. We are not responsible for delays or loss caused by an incorrect address.
5. Delays
We work hard to meet the timelines we give, but delays can happen. Common reasons include:
- content, photos or feedback arriving later than planned;
- changes to the brief or additional revision rounds;
- pending payments;
- courier or printing press delays, public holidays and festival seasons;
- events outside our control, such as heavy rain, floods, strikes or internet and power outages.
If a delay is caused by waiting for your input, the timeline moves forward by the same amount of time. If we expect a delay on our side, we will tell you as early as possible and give a revised date. If a service is delivered late beyond the agreed schedule for reasons within our control, you have the options described in our Refund & Cancellation Policy.
6. Inspection on receipt
6.1 Digital files
Please open and check your files as soon as you receive them, ideally within 7 days. If a file does not open, is missing or is in the wrong format, tell us and we will re-send or correct it.
6.2 Printed items
- Check the outer package when the courier arrives. If it is visibly damaged, take photos before opening and, if possible, note the damage with the courier.
- Check the items, quantity and quality as soon as possible after delivery.
- Report any transit damage or manufacturing defect within 7 days of delivery, with clear photos of the items and packaging.
We will review your report and, where a defect or transit damage is confirmed, arrange a reprint or other remedy as described in our Refund & Cancellation Policy. Errors that were present in a proof you approved are not covered.
7. Changes to this policy
We may update this policy as our services, partners or delivery methods change. The “Last updated” date at the top shows the latest version. The timeline in your written Quote applies to your project.
8. Contact us
For questions about delivery, a tracking update or a delivery problem, please contact us:
- Business: Dzone Ads
- Address: Pulikkal, Malappuram, Kerala, India
- Email: [email protected]
- Phone / WhatsApp: +91 97478 37026
- Website: https://dzoneads.com — contact page